Frequently asked questions
Answers to the questions we hear most, by topic. If yours is not here, message us on WhatsApp.
Tickets
Is the crater ticket included?
Only in the tours that include it, such as “Shuttle + Gran Cono entry”: it is listed under “Included” on each experience page. With the others you buy the ticket separately, and at peak times it sells out.
Can I buy the Gran Cono ticket at the entrance?
No: the ticket is sold online only, with a time slot, and there is no signal near the entrance. Buy it before you go up, or choose “Shuttle + Gran Cono entry”.
What if I arrive late for my slot?
With your Park entrance ticket you can enter from 30 minutes before to 90 minutes after the time on the ticket. If you are running late, message us on WhatsApp.
Shuttle
Where does the shuttle leave from?
From two places, depending on the tour you choose: the EAV (Circumvesuviana) station of Ercolano Scavi, or Naples, at Via Galileo Ferraris 42, in front of Caffetteria Ferraris.
What time does the shuttle run?
You see the departure times when you book: choose the date and the available runs appear.
How long does the trip take?
About 30 minutes by shuttle to the 1,000 m car park, then about 30 minutes on foot to the crater rim. With the shuttle you get about 2 hours in the Park.
Can I change the date or cancel?
You can change the date, subject to availability: message us on WhatsApp or by email. Cancellation with a refund is not offered, except for bad weather or a Gran Cono closure (see “Weather and closures”).
Weather and closures
What if the Gran Cono closes, for wind or anything else?
In bad weather you can change the date or time, or get a refund. If the tour has already set off and the Vesuvius National Park then closes the Gran Cono, we refund the Park entrance ticket only.
I bought my ticket on the Park’s website: who refunds it?
The Park: if it closes, it refunds tickets bought on its website automatically, within 30 days.
Getting ready
What shoes do I need?
Comfortable shoes are fine. The trail is volcanic gravel: best avoid flip-flops and heels.
What should I bring?
In summer, water (at least 1.5 litres each), a hat and sunscreen; in winter, layers and a windproof jacket. At the top, about 1,281 metres up, it is cooler and windier than in town.
Who should avoid the climb?
The trail is not suitable during pregnancy, with a pushchair, for people with breathing or heart conditions, or for wheelchair users.
Services and contact
Can I leave my luggage?
Yes, there is luggage storage at the Ercolano Scavi office: €5 per bag. You can pay for it online when you book the shuttle.
Do you arrange trips for groups, agencies and hotels?
Yes: private group transfers, private taxi from anywhere around the Gulf of Naples and departures from Naples. Ask for a quote on the “Groups, agencies and hotels” page.
How do I contact you?
On WhatsApp, by phone or by email: you will find numbers and address on the Contact page.
Didn’t find your answer?
Message us: we answer on WhatsApp and by phone.