Privacy policy

In short

• We only ask for the data a booking needs: name, email, phone and, when the experience requires it, the names of the participants.
• We use it to send your voucher and to tell you if the Park closes.
• We do not sell it and we do not do targeted advertising.
• You can ask us at any time to see, correct or delete it.

Data controller

Cooperativa Vesuvio Espress, VAT no. 04145251213, Piazzale Stazione, 80056 Ercolano (NA). For privacy matters write to TODO_EMAIL_PRIVACY.

What data and why

• You book: first and last name, email, phone, date, number of people and, only when the experience requires it, the first and last name of each participant. Legal basis: the contract.
• You pay: handled by PayPal or Stripe, we never see your card. Legal basis: the contract and tax obligations.
• You message us on WhatsApp or ask for a quote: what you write to us. Legal basis: replying to your request.
• You arrive from a partner’s link: the partner’s code, for 7 days. Legal basis: legitimate interest (the commission).
• You use the AI assistant, if it is switched on: the questions you type. Legal basis: TODO_BASE_GIURIDICA_AI.

Who we share it with

• Regiondo: the booking and ticketing system.
• PayPal and Stripe: payments.
• TODO_HOSTING and TODO_SERVIZIO_EMAIL: the website and sending your voucher.
• The partner who sent you to us: TODO_DATI_PARTNER.
• TODO_FORNITORE_AI: only if the AI assistant is switched on.

How long we keep it

Bookings: TODO_CONSERVAZIONE. Tax records: as long as the law requires. Messages and quote requests: TODO_CONSERVAZIONE.

Your rights

You can ask us to see, correct, delete or receive your data, or object to its use. If you think we handle it badly you can complain to the Italian Data Protection Authority (Garante per la protezione dei dati personali, garanteprivacy.it).

Cookies and external services: see this page.